products
Voice of the customer
We use artificial intelligence technologies to create a solution that orders all the interactions with your customers and detects opportunities for improvement for your business. Based on the analysis of all your digital channels, Voice of the Customer will allow you to view information in real time so that you can make decisions that boost your business.
Transforming opinions into opportunities for continuous improvement
Modules and methods
Voice of the Customer
Through what customers say or write on the different channels, the solution shows the different problems that arise in all interactions.
Operators
The solution generates quality of care scores for all operators
Campaigns
Through what customers say or write on the different channels, the solution creates campaigns according to the needs of each customer.
Feedback Analysis
Monitoring of interactions on social networks, Call Center, customer service, surveys and chats to understand customer perception and optimize service. It includes sentiment analysis, automatic detection of new topics, root cause, semantic searches, and interactive and analysis reports.
Systems that solve your business questions
Doesn't the volume of interactions with your customers allow you to anticipate trends and determine priorities?
Do you need more information to improve the design of products and services?
Do you know what your customers think of your brand, your products or services?
Do you know what your customers think of your brand, your products or services?
Vamos começar a transformação do seu negócio.
Nossa presença global garante que estejamos sempre ao alcance do seu negócio
Histórias de sucesso
Previsão de falha de rede de fibra
Modelo de IA para previsão de falhas, otimizando a carga do call center e as equipes de atendimento no local.
Colômbia e Perú
Projeção de energia melhorada
Aumento de 150% na assertividade da projeção de demanda de energia, com margem de erro de apenas 2,2%.
Argentina
Hiperpersonalização de campanha
Modelo de clustering com IA para rentabilizar a carteira de clientes.
Argentina, Chile, Colômbia, Perú
Generative Chat
Request a demo
Contact us to request a free demo.