products
Voice of the customer
We use artificial intelligence technologies to create a solution that orders all the interactions with your customers and detects opportunities for improvement for your business. Based on the analysis of all your digital channels, Voice of the Customer will allow you to view information in real time so that you can make decisions that boost your business.
Transforming opinions into opportunities for continuous improvement
Modules and methods
Voice of the Customer
Through what customers say or write on the different channels, the solution shows the different problems that arise in all interactions.
Operators
The solution generates quality of care scores for all operators
Campaigns
Through what customers say or write on the different channels, the solution creates campaigns according to the needs of each customer.
Feedback Analysis
Monitoring of interactions on social networks, Call Center, customer service, surveys and chats to understand customer perception and optimize service. It includes sentiment analysis, automatic detection of new topics, root cause, semantic searches, and interactive and analysis reports.
Systems that solve your business questions
Doesn't the volume of interactions with your customers allow you to anticipate trends and determine priorities?
Do you need more information to improve the design of products and services?
Do you know what your customers think of your brand, your products or services?
Do you know what your customers think of your brand, your products or services?
Let's start your business transformation
Our global presence ensures we are always close to your business
Success stories
Fiber Network Failure Prediction
AI model for failure prediction that optimize call center loads and on-site service crews.
Colombia and Peru
Improvement in energy projection
150% increase in the accuracy of energy demand projection, with a margin of error of 2.2%.
Argentina
Hyperpersonalization of campaigns
AI-based clustering model for customer portfolio profitability.
Argentina, Chile, Colombia and Peru
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Request a demo
Contact us to request a free demo.